Effective Date: 10 Aug 2024
At Nietu Garments, we strive to ensure your satisfaction with our handcrafted products. If for any reason you are not completely satisfied, please review our return and refund policy below.
1. Return Policy
- Eligibility: Returns are accepted within 7 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
- Process: To initiate a return, please contact us at +91 7607167655 or via email at nietusiinggh@gmail.com. Provide your order number, a brief reason for the return, and any relevant photos.
- Return Shipping: The customer is responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns.
2. Refund Policy
- Processing Time: Refunds will be processed within 7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used at the time of purchase.
- Non-Refundable Items: Certain items are non-refundable, including customized or personalized products and gift cards.
- Partial Refunds: Partial refunds may be issued for items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
3. Exchanges
- Eligibility: We do not offer exchanges. If you wish to exchange an item, please return the original item and place a new order.
4. Defective or Incorrect Items
- Reporting Issues: If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will arrange for a return and ensure a replacement or full refund as per your preference.
5. Contact Information
For any questions or concerns regarding returns and refunds, please contact us at:
Nietu Garments
Dhulmau House, New Colony, Jiyamau, Hazratganj, Lucknow, Uttar Pradesh-226001, India
Phone: +91 7607167655
Email: nietusiinggh@gmail.com