Frequently Asked Questions (FAQs)
1. What products do you offer?
Nietu Garments offers a range of handcrafted products including clothing, accessories, and home decor items. Each product is designed with care and crafted with quality materials.
2. How can I place an order?
You can place an order by browsing our website, selecting the items you wish to purchase, and following the checkout process. If you need assistance, you can contact our customer service.
3. What payment methods do you accept?
We accept various payment methods including credit/debit cards, net banking, and other secure payment gateways available on our website.
4. How long will it take to receive my order?
Orders are typically processed within 2-3 business days. Delivery times vary depending on your location and the shipping method chosen. You will receive an email notification with tracking information once your order has been shipped.
5. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on our website or the carrier’s website.
6. What is your return policy?
We accept returns within 7 days of delivery. The item must be unused, in its original condition, and packaging. Please refer to our Shipping & Returns Policy for detailed instructions on how to return an item.
7. How do I request a refund?
To request a refund, please contact us at +91 7607167655 or via email at nietusiinggh@gmail.com. We will guide you through the process once we receive your return.
8. What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will arrange for a return and ensure that you receive a replacement or a full refund.
9. Do you offer international shipping?
Currently, we only offer shipping within India. We are working on expanding our services and will update our policy if international shipping becomes available.
10. How can I contact customer service?
You can reach our customer service team at +91 7607167655 or via email at nietusiinggh@gmail.com. We are here to help with any questions or concerns you may have.