Effective Date: 10 Aug 2024

Shipping Policy

  • Processing Time: Orders are typically processed within 2-3 business days. You will receive a notification once your order has been shipped.
  • Shipping Methods: We offer standard shipping for all orders. Shipping times may vary based on your location.
  • Shipping Charges: Shipping charges are calculated based on the weight and destination of your order. Shipping costs will be displayed at checkout.
  • Delivery Time: Delivery times may vary depending on your location and the shipping method chosen. Estimated delivery times will be provided during checkout.

Return Policy

  • Eligibility: Returns are accepted within 7 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
  • Return Process: To initiate a return, please contact us at +91 7607167655 or via email at nietusiinggh@gmail.com. Provide your order number, a brief reason for the return, and any relevant photos.
  • Return Shipping Costs: The customer is responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns.
  • Return Address: Please send returned items to: Nietu Garments
    Dhulmau House, New Colony, Jiyamau, Hazratganj, Lucknow, Uttar Pradesh-226001, India

Refund Policy

  • Processing Time: Refunds will be processed within 7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method used at the time of purchase.
  • Non-Refundable Items: Certain items are non-refundable, including customized or personalized products and gift cards.
  • Partial Refunds: Partial refunds may be issued for items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.

Defective or Incorrect Items

  • Reporting Issues: If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will arrange for a return and ensure a replacement or full refund as per your preference.

Contact Information

For any questions or concerns regarding shipping or returns, please contact us at:

Nietu Garments
Dhulmau House, New Colony, Jiyamau, Hazratganj, Lucknow, Uttar Pradesh-226001, India
Phone: +91 7607167655
Email: nietusiinggh@gmail.com